Kindly note that customers are responsible for payment of any tax/import duty/tariffs as applicable. For more information and for estimated delivery times, please visit our shipping policy page. Free UK shipping for orders over £75.

Your cart

Shipping policy

Last updated: June 30 , 2026

Unless stated otherwise, all orders are dispatched from:

35 Macleod Road, London, N21 1SW, United Kingdom

All international orders are sent using tracked or signed for services, depending on availability.

Kindly note that orders over 2 kg in weight might be sent in multiple packages.

Dispatch time:

We aim to dispatch all orders within 1 - 3 working days after receipt. Please note we do not ship on Saturdays, Sundays,  and UK public holidays.

Estimated delivery times:

Please note these dates are just estimates and might be affected by events worldwide as well as busy shipping seasons, e.g. Christmas.

  • UK - 2 to 10 working days
  • Europe - 5 to 25 working days
  • United States - 10 to 30 working days
  • Canada - 10 to 45 working days
  • Everywhere else - 10 to 45 working days

Shipping cost:

Our shipping cost includes small fee for packaging and payment processing fee.

Shipping cost is determined by the weight of the package and that's why can only be calculated at checkout. 

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply, as well as any additional handling charges imposed by their postal carrier.  We are not responsible for delays caused by customs clearance. Please check relevant import VAT rules and postal carrier handling charges before you order.

US tariffs

On 30th July 2025, President Trump issued executive order suspending de minimis exemption for low value goods from August 29, 2025. 

Our US customers will be charged the tariff at the point of purchase. 

We have no way of influencing the tariff rate as it is calculated by third party system reflecting the US government Harmonised Tariff Schedule.

EU import duty

From 1 July 2026, the European Union (EU) is introducing significant changes to customs rules for goods being imported from countries outside the EU, including the UK. These are regulatory changes from the European Union and will affect every business shipping into the EU, regardless of shipment value or type.

The €150 customs duty exemption will be abolished. Import duty will apply to every shipment sent to the EU from 1 July 2026, with no minimum threshold. For shipments under €150, a flat rate of €3 per line item in the import customs declaration will apply.

Where we do not ship

Due to the EU GPSR legislation, we are currently unable to ship directly to customers in countries that are members of European Union and in Northern Ireland.

These customers are advised to use shipping forwarding services from UK.

We do not ship to Israel and countries under international sanctions.