Shipping policy

Unless stated otherwise, all orders are dispatched from:

35 Macleod Road, London, N21 1SW, United Kingdom

All international orders are sent using tracked or signed for services, depending on availability.

Kindly note that orders over 2 kg in weight might be sent in multiple packages.

Dispatch time:

We aim to dispatch all orders within 1 - 3 working days after receipt. Please note we do not ship on Saturdays, Sundays,  and UK public holidays.

Estimated delivery times:

Please note these dates are just estimates and might be affected by events worldwide as well as busy shipping seasons, e.g. Christmas.

UK - 2 to 10 working days

Europe - 5 to 25 working days

United States - 10 to 30 working days

Canada - 10 to 45 working days

Everywhere else - 10 to 45 working days

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply, as well as any additional handling charges imposed by their postal carrier.  We are not responsible for delays caused by customs clearance. Please check relevant import VAT rules and postal carrier handling charges before you order.

US tariffs

On 30th July 2025, President Trump issued executive order suspending de minimis exemption for low value goods from August 29, 2025. 

Our US customers will be charged the tariff at the point of purchase. 

We have no way of influencing the tariff rate as it is calculated by third party system reflecting the US government Harmonised Tariff Schedule.

Where we do not ship

Due to the EU GPSR legislation, we are currently unable to ship directly to customers in countries that are members of European Union and in Northern Ireland.

These customers are advised to use shipping forwarding services from UK.

We do not ship to Israel and countries under international sanctions.